Hiring bilingual talent is only half the challenge. The other half, and often the most costly, is getting that talent to stay. In the call center industry, employee turnover is one of the best-known challenges: every agent who leaves represents…
The Dominican Republic has established itself as one of Latin America’s most attractive destinations for customer service outsourcing. Its proximity to the United States, cultural affinity, and above all, a young population with strong English skills have made the country…
For any Human Resources team in the call center industry, time is the scarcest resource. Every day a position stays open represents a real cost: overtime for the current team, pressure on supervisors, and in many cases, lost clients or…
When looking for a job at a call center, it’s easy to focus only on the base salary and make your decision based on that one number. However, salary is just one part of the equation. Companies like Concentrix, Teleperformance,…
You’ve made it through the interview, gotten the good news, and have your start date confirmed. It’s normal to feel a mix of excitement and nerves: it’s a new job, a new environment, and probably coworkers and processes you don’t…
One of the most common questions among people looking for their first job or considering a career change in the call center industry is the same: how much am I going to earn? It’s a fair question, because salaries vary…